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Monday, January 27 • 15:45 - 17:00
212: Innovating Employment and Settlement Services with Behavioural Insights

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Employment and settlement practitioners are always looking for ways to improve service delivery. The Biz Hub and EASIEST projects provided a space for practitioners to collaborate and try out new ideas in their settings. Hear about how the projects incorporated a Discover/Diagnose/Design/Deliver framework using design thinking and Behavioural Insights strategies to identify and test innovations in client engagement.

Learning Outcomes:
  • Lessons from innovative approaches in client outreach and engagement;
  • A framework for testing/evaluating small nudges to your service delivery;
  • An introduction to behavioural insights and design thinking

Speakers | Conférenciers
avatar for Chris Callanan

Chris Callanan

Regional Manager of Employment Services, North Island Employment
Chris Callanan is Regional Manager of Employment Services at North Island Employment in Campbell River, BC. In Biz Hub, he tested client innovations at NIEFS and was the subject matter expert in employer engagement.
avatar for Susanna Gurr

Susanna Gurr

Research Director, Social Research and Demonstration Corporation
Susanna Gurr is a Research Director at SRDC. She has extensive experience in research and evaluation, including designing, implementing and reporting on local and national studies within the social policy areas. She is a Credentialed Evaluator.
avatar for Greg Lockwood

Greg Lockwood

Research Associate, Social Research and Demonstration Corporation
Greg Lockwood is a Research Associate at SRDC. He has experience co-designing and testing innovative projects in the employment and social services sector. He is passionate about capacity-building, learning what works and making research accessible.

Monday January 27, 2020 15:45 - 17:00 EST
Room | Salle 212