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Tuesday, January 28 • 11:15 - 12:30
203: Soft Skills for Employment Retention: ReSET the Dial(ogue)

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"I just can't find people with good soft skills!" "We just want employees who are a good fit." Service industry employers report challenges in attracting and retaining entry-level employees with industry-specific soft skills. ReSET assists employers to assess and address soft-skill gaps within their workforce so as to improve retention and build employee engagement.

Learning Outcomes:
  • What is ReSET and how does it work;
  • Results from three pilot efforts in hospitality;
  • Learnings regarding effective retention interventions

Speakers | Conférenciers
avatar for Mandie Abrams

Mandie Abrams

Executive Director, Hospitality Workers Training Centre
Mandie Abrams is the Executive Director of the Hospitality Workers Training Centre, where she is responsible for supporting organizational growth and development. She has worked in the non-profit sector in Canada and internationally for over 20 years.
avatar for Randy Lindsay

Randy Lindsay

CEO, Futureworx
Randy Lindsay is the CEO of Futureworx, a community-based organization dedicated to helping people overcome obstacles to employment. Randy has worked extensively in the field, both on the front-line and in his current role.


Tuesday January 28, 2020 11:15 - 12:30
Room | Salle 203