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Tuesday, January 28 • 14:15 - 15:15
214: Getting It Right Without the Righting Reflex

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Change causes a variety of reactions in clients and us. One of the hardest reactions to change is the fixing instinct that creates resistance in others. The instinct to solve and correct our client's situation can be strong – known as the righting reflex. This interactive session will provide you with Motivational Interviewing (MI)-inspired tools and takeaways to transform resistance into engagement.

Learning Outcomes:
  • Recognize coaching practices that do not work;
  • Identify the "righting reflex" and how to replace it;
  • Practice ways to re-engage with individuals

Speakers | Conférenciers
avatar for Crystal Dolliver

Crystal Dolliver

Corporate Trainer, Agilec
Crystal Dolliver draws on 17 years as a coach, facilitator and recently as a corporate trainer. Crystal has various areas of expertise including Motivational Interviewing (MI), Ethics, Mental Health First Aid, Suicide Awareness and Prevention.


Tuesday January 28, 2020 14:15 - 15:15
Room | Salle 214